Is it possible to achieve a premium level of clients’ service on your own? Not infrequently it appears to be very difficult, especially when a company has no experience in training staff or working with the clients in the premium segment. Fortunately, TN Hotels & More has both the rich experience and essential practical skills in this sphere.
Training for the employees is an excellent investment to the long-term positive relations with the clients, their loyalty and, finally, the growth of your profits in the future.
TN Hotels & More provides training for the staff of the hotels, restaurants, and spa, for which the key-competence is the excellent service for the clients. A unique training program is designed individually for each case, taking into considerations the individual needs of every client.
SOME FACTS ABOUT EMPLOYEES WHO HAVE BEEN TRAINED BY TN HOTELS & MORE:
01
Understand company and guests’ expectations
02
Successfully manage conflicts
03
Effectively work in a team
04
Can easily find approach to premium-class clients
Our coaches will provide your staff with clear instructions, strict regulations, and practical tools; the skills acquired through training will enable employees to deal with the most demanding and capricious clients.
SAINT PETERLINE
At the beginning of September 2011, TN Hotels & More … and the ferry operator ST.PETER LINE signed a contract to manage the hotel service for cruise ships Princess Maria and Princess Anastasia
STATE HERMITAGE HOTEL
TN Hotels & More … has provided professional consulting technical services for the construction of the Official Hotel of the State Hermitage Museum
GORKY CITY
Thomas was recruited for an impossible task to complete in a record time the Mountain resort Gorky CITY and prepare all pre-opening activities