Olery – an online reputation management system and guest reviews monitoring.
TN Hotels & More … is the official and exclusive partner of the international company Olery in Russia.
With the help of the Olery innovative system, general managers and hotel owners are provided with a modern intellectual resource for tracking the feedback of their guests in real time, compiling statistics and ratings, and collecting information from social networks in a timely manner. Olery has developed easy-to-use tools to get a clear picture of the hotel’s online reputation and social media presence. In addition, with Olery, customer interaction is greatly simplified.
The Olery suite of end-to-end products and tools provides accurate data to measure customer satisfaction. The system uses online reviews and comments on social networks as a source of business information that allows you to develop sound approaches to business strategy. With the help of Olery Feedback, Olery Reputation and Olery Groups products, customers monitor their progress and improve the quality of service.
Every day, Olery is used by managers of more than 500 hotels from more than 300 countries! The customer portfolio is constantly expanding and already includes such well-known hotel brands as Holiday Inn, Apollo Hotels & Resorts, Boscolo hotels, InterContinental Hotels Group, Best Western, Hampshire.
Olery reputation controls your hotel online. Guest reviews are a key element of online reputation management. With the Olery Reputation review control system, you will instantly find out what your guests think about their stay at your hotel. You have all the tools to quickly get this valuable information and optimize business processes. Olery Reputation automatically collects reviews and ratings from over 100 popular review and booking websites.
Olery Feedback – in real time. At work. Olery Feedback is an on-site feedback tool that solves many problems. It uses an easy-to-use interface that allows you to conduct polls at any time, convenient for visitors, significantly increasing the number of respondents. Guests will not feel pressure and the opportunity to fill out a survey form at any time convenient for them.
Olery Groups – statistics and ratings for a group of hotels. Thanks to Olery Groups, you can easily track information about the work of several hotels. Regardless of whether you manage a hotel chain, a travel agency or a sales and marketing consortium: it will always be of great importance to you to know how well a particular hotel works. Thanks to Olery Groups, you will have direct access to all administrative information of each hotel.
Olery is a privately held company founded in 2010. The head office of the company is located in Amsterdam.